Privacy Policy

1. Overview

Falcon Administration Services is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose personal information. We take your privacy seriously and have implemented practices and procedures to ensure personal information is managed responsibly and securely.

2. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Business name and details
• Industry or sector information
• Information provided through website enquiry forms or direct communication

We do not collect sensitive information unless specifically required and consented to. We only collect information that is reasonably necessary for our business functions and service delivery.

3. How We Collect Information

Personal information is collected through:

• Our website contact and enquiry forms
• Direct communication via email or phone
• Client onboarding and service delivery processes
• Enquiry conversations and discovery calls

We only collect information that is reasonably necessary for our business functions and will inform you why we need information when we request it.

4. Purpose of Collection

We collect personal information to:

• Respond to enquiries and service requests
• Provide and deliver our services
• Communicate with clients regarding service delivery, updates, and improvements
• Maintain accurate internal business records
• Comply with legal and regulatory obligations
• Provide personalised support and advice relevant to your needs

We will not use your personal information for any purpose other than those listed above unless we obtain your prior consent.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our security practices include:

• Information is stored using secure cloud-based platforms (e.g. Microsoft 365) with industry-standard encryption
• We do not retain client information beyond what is necessary to fulfil our service obligations
• Where applicable, information is stored within client-approved systems and platforms
• We regularly review our data handling practices and security measures
• Access to personal information is restricted to authorised personnel only

While we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.

6. Disclosure of Information

We will not sell, rent, or share your personal information with third parties except:

• Where required to deliver contracted services (with your knowledge and authorisation)
• Where expressly authorised by you
• Where required or authorised by Australian law
• To our professional advisers (e.g. accountants, legal counsel) under strict confidentiality obligations

Any third parties we engage are required to comply with this Privacy Policy and applicable privacy laws.

7. Access, Correction, and Complaints

You may request access to, or correction of, your personal information at any time by contacting us directly. We will respond to access requests within a reasonable timeframe in accordance with the Privacy Act.

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Cookies and Website Analytics

Our website may use cookies or basic analytics tools to improve functionality and user experience. These do not collect personally identifiable information. We use analytics to understand how visitors interact with our website and to improve content and functionality.

You can manage cookie preferences through your browser settings or decline non-essential cookies. Disabling cookies may affect some website features.

9. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any external websites before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page with the effective date noted. We recommend reviewing this policy periodically for any changes.

11. Contact

For privacy-related enquiries, access requests, or complaints:

• Email: enquiries@falconadminservices.com.au
• Mail: Falcon Administration Services, Perth WA

Last Updated: April 2026