1. Agreement to Terms

By engaging Falcon Administration Services ("we", "us", "our") or using this website, you agree to be bound by these Terms and Conditions. If you do not agree to be bound by these terms, please do not use our services or website. We reserve the right to modify these terms at any time, and continued use of our services constitutes acceptance of any changes.

2. Services

Falcon Administration Services provides administrative and operational support services, including but not limited to:

Workforce and Asset Compliance support
Inbox and Communication System organisation
Ongoing Business Administration Partner services
Digital Workplace Readiness coaching and training
General administrative and operational support

Services are tailored to each client based on their specific needs. Specific deliverables, timelines, fees, and service scope are defined through separate service agreements or written proposals where applicable. We reserve the right to decline services outside our area of expertise.

3. Service Delivery

All services are delivered with professional care and diligence. However, no guarantee is made regarding specific outcomes, including but not limited to:

Response times or turnaround periods
Specific efficiency or productivity improvements
Business performance or financial outcomes
Results achieved through the use of advice or services provided

Results depend on various factors including client cooperation, existing systems and infrastructure, business circumstances, and third-party tool performance. We will communicate transparently about what is achievable within your specific context.

4. Client Responsibilities

Clients are responsible for:

Providing accurate, complete, and timely information
Providing reasonable access to systems, platforms, and tools required for service delivery
Responding to requests and communications in a timely manner
Ensuring appropriate internal authorisations are in place for our access and work
Maintaining their own data security and access controls
Notifying us of any issues or concerns promptly

Delays or failures in meeting these responsibilities may impact service delivery, timelines, and outcomes. We will notify you if we require additional information or access to proceed effectively.

5. Fees and Payment

Payment terms are agreed upon separately for each engagement and may vary depending on the service provided. Unless otherwise agreed in writing:

Invoices are payable within 14 days of issue
All fees are quoted in Australian Dollars (AUD)
Fees are exclusive of GST unless stated otherwise
Late payments may incur additional interest charges at the rate specified in our invoice
We reserve the right to suspend services for non-payment

Any changes to scope, timeline, or deliverables may result in adjusted fees, which will be communicated in writing before proceeding.

6. Limitation of Liability

To the maximum extent permitted by law, Falcon Administration Services is not liable for:

Any indirect, incidental, consequential, special, or punitive loss or damage
Loss of revenue, profits, or business opportunity
Loss of data or information arising from our services
Issues arising from third-party systems, platforms, or services beyond our control
Loss arising from reliance on information provided during service delivery
Client negligence, misuse, or failure to follow our recommendations

Nothing in these terms excludes or limits liability that cannot be excluded under the Australian Consumer Law or other applicable legislation. Our total liability to you for any claims arising from these terms is limited to the amount of fees paid in the 12 months preceding the claim.

7. Third-Party Systems

Our services may involve the use of third-party platforms and software such as email systems, document storage, project management tools, and other applications. We are not responsible for:

The performance, security, availability, or reliability of third-party systems
Data loss or breach occurring within third-party platforms
Outages or service interruptions
Changes to third-party terms or service features

You are responsible for reviewing and complying with the terms of use of any third-party platforms we utilise in delivering our services.

8. Confidentiality

Both parties agree to treat all confidential information exchanged during the engagement with care and not to disclose it to third parties without prior written consent, except where required by law or professional obligation.

Clients remain responsible for their own data storage, system security, internal access controls, and compliance with applicable privacy and data protection laws. We will maintain reasonable confidentiality regarding client information, but cannot guarantee absolute security of information stored or transmitted electronically.

9. Intellectual Property

Unless otherwise agreed in writing:

All templates, frameworks, systems, processes, methodologies, and materials developed by Falcon Administration Services remain our intellectual property
Clients receive a non-exclusive, non-transferable licence to use deliverables created specifically for them
Client data and pre-existing materials remain the property of the client
You may not reproduce, distribute, or sell our intellectual property without prior written consent

This licence is limited to your internal business use and does not permit commercial resale or distribution of our materials.

10. Termination

Either party may terminate an engagement by providing reasonable written notice (typically 14 days unless otherwise agreed). Upon termination:

Outstanding fees for work completed remain payable
Client materials and data will be returned or securely deleted within a reasonable timeframe
Our intellectual property must not be reproduced or distributed
We will cease delivery of services

We reserve the right to terminate or suspend services immediately if the client is in material breach of these terms or if continuation would compromise service quality or safety.

11. Right to Refuse Service

We reserve the right to decline or discontinue services at our discretion, including where:

The engagement falls outside our scope of expertise
Client conduct is inappropriate, disruptive, or unreasonable
Continuation would compromise the quality of service provided to other clients
Payment is not made in accordance with agreed terms
The scope or requirements become incompatible with our service delivery model

If we elect not to continue an engagement, we will provide reasonable notice and will return client materials appropriately.

12. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through good faith negotiation before pursuing formal legal proceedings. If negotiation is unsuccessful, disputes will be governed by the laws of Western Australia and the parties submit to the exclusive jurisdiction of the courts of Western Australia.

13. Website Disclaimer

The information on this website is general in nature and provided for informational purposes only. It does not constitute professional, legal, financial, compliance, or strategic advice. We make no guarantees regarding specific outcomes from the use of this information.

We are not responsible for any loss or damage arising from reliance on website content. Information may be general in nature and may not address your specific circumstances. We recommend obtaining professional advice tailored to your situation before making decisions.

14. Links to External Websites

Our website may contain links to external websites. We are not responsible for the content, accuracy, or practices of external websites. Your use of external websites is at your own risk and subject to their terms and conditions.

15. Changes to These Terms

These Terms and Conditions may be updated from time to time. Continued use of our services or website constitutes acceptance of any changes. Material changes will be communicated to active clients. We encourage you to review these terms periodically.

16. Entire Agreement

These Terms and Conditions, together with any separate service agreement or proposal, constitute the entire agreement between you and Falcon Administration Services. Any previous agreements or understandings are superseded.

Last Updated: April 2026

For questions: enquiries@falconadminservices.com.au

Terms & Conditions